Mirpur 2 FAQ –
All your questions answered in one place

Mirpur 2The following rules apply to match cancellations or abandonments at

• If the match is completely cancelled: All bets placed before the match begins are cancelled and the full stake is returned to your account.
• If a match is abandoned after it has started: If an internationally recognised result is declared (e.g. via D/L method), bets are settled accordingly. If no result is reached, bets are voided.
• If interrupted during a live bet: Settlement is based on the last confirmed score.

For cancelled matches, funds are usually returned to your wallet within 24 hours. If you experience any issues, please contact Support.

Mirpur 2If the app won't open or keeps crashing, follow these steps one by one:

• Step 1: Force-close the app (swipe it away from the multitasking screen), then reopen it.
• Step 2: Restart your phone – this fixes the issue most of the time.
• Step 3: Go to the App Store and Mirpur 2 Check for app updates. Older versions can crash frequently.
• Step 4: Uninstall the app and reinstall it – download link iOS App page.
• Step 5: If your iOS version is outdated, update it, as the app is generally optimised for the latest iOS version.

If none of the above works Mirpur 2Use the browser version of - – all features are available there too. Contact support with your app version number and iOS version for further assistance.

Mirpur 2To update your personal information on

• Log in → Profile icon (top right) → "Account Settings" or "Personal Information"
• Your name, email, and certain details can be edited directly.

Regarding mobile number changes Direct changes aren't possible for security reasons. In this case:

• Request a new number through the Support chat.
• OTP verification on your old number and a copy of your national ID may be required.
• Changes typically take effect within 24–48 hours.

If KYC is already completed, a name change requires stricter verification, as it must match the name on your identity document.

Typically Mirpur 2bKash or Nagad deposit at 2 to 10 minutes credited to your account within. If it takes longer, follow the steps below:

• First, wait: Network issues may occasionally cause delays of up to 30 minutes.
• Save your transaction reference: Note the Transaction ID or TrxID received from bKash/Nagad.
• Contact Support: Message support with your TrxID, the time of transfer, and the amount.
• Send a screenshot: Sharing a bKash/Nagad transaction screenshot with support speeds up resolution.

If a deposit fails, the amount is typically returned to your mobile banking account within 24 hours. If you don't receive it, please raise a complaint with Support.

Yes, Mirpur 2has two options:

1. Temporary Break (Cooling-Off):

• You can suspend your account for any period between 24 hours and 30 days.
• Go to Settings → Responsible Gaming → "Take a Break" to do this.
• Login and Betting are not possible during a break, but your balance will be retained.

2. Permanent Self-Exclusion or Account Closure:

• Request via support chat, or email us at [email protected].
• If you have a balance in your account, withdraw it first.
• Once cancelled, re-registration with the same number is not permitted.

Responsible Gaming page for more details.

This is the most important question, and it deserves a straight answer. Mirpur 2 An internationally licensed gaming operator, registered under a trusted regulatory authority and subject to regular audits.

Reasons to trust us:

• Security: 256-bit SSL encryption keeps all financial transactions secure.
• Game fairness: RNG (Random Number Generator) independently verified.
• Fund segregation: Member funds are kept separate from the company's operational funds.
• Fast payments: A proven track record of successfully paying out millions of members.
• Responsible Gaming: Self-control tools and prevention of underage access.

That said, as with any online platform, use it responsibly. Play for entertainment only, and always stay within your limits. Responsible Gaming Read the guidelines.